Personal and Non-Commercial Use Limitation
Unless otherwise specified, the Services, Materials and Software are solely for your personal and non-commercial use in addressing matters covered by your Service Plan. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, modify, create derivative works from, transfer, distribute or sell any information, software, products or services obtained from the Services, Materials, or Software. Any Services, Materials, and Software are available only in connection with Services under a valid Service Plan.
No Unlawful or Prohibited Use
Fair Usage Policy; Suspension or Termination of Subscription
Though SS has no limits on the amount of online support requests a Subscription based plan user may make during the subscription period, however, each Subscriber's use of the support services for the subscription based plans are subject to SS's "fair use" policy. Under this policy, if at any time, in SS'S sole discretion, a subscription based plan user is found to be abusing the service by exceeding the level of use reasonably expected from someone using a Subscription based Plan for individual use, then SS reserves the right to suspend or terminate Subscriber’s Subscription Services. In addition, SS reserves the right to suspend or terminate any Subscription Services of any Subscriber that SS, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Subscriber, or (c) for any computer system other than a Registered System. User may terminate the Service at any time by giving written or electronic notice to SS; provided, however, that User will not be entitled to a refund of any fees prepaid by User for the Service.
SS may provide you with the use of e-mail services, addresses, bulletin board services, instant messaging services, chat areas, personal web pages, file cabinets and/or other message or communication facilities designed to enable you to communicate with SS'S employees and others as appropriate to your Service under a Plan Order (each a "Communication Service" and collectively "Communication Services"). Communications Services shall only be used under an accepted Plan Order, and not for any other purpose.
Use of Communication Services
You agree to use the Communication Services only to post, send and receive messages and material that are proper and, when applicable, related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using the Communication Services, you will not: 1. Use the Communication Services in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise). 2. Defame abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others. 3. Publish post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, indecent or unlawful topic, name, material or information. 4. Upload, or otherwise make available, files that contain images, photographs, service or other material protected by intellectual property laws, including, by way of example, and not as limitation, copyright or trademark laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consent to do the same. 5. Use any material or information, including images or photographs, which are made available through the Materials in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party. 6. Upload files that contain viruses, Trojan horses, worms, time bombs, cancel bots, corrupted files, or any other similar service or programs that may damage the operation of another's computer or property of another. 7. Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Services specifically allows such messages. 8. Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally reproduced, displayed, performed, and/or distributed in such manner. 9. Falsify or delete any proprietary rights notices, such as author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of service or other material contained in a file that is uploaded. 10. Restrict or inhibit any other user from using and enjoying the Communication Services. 11. Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service. 12. Harvest or otherwise collect information about others, including e-mail addresses. 13. Violate any applicable laws or regulations. 14. Create a false identity for the purpose of misleading SS or others. 15. Use, download or otherwise copy, or provide (whether or not for a fee) to a person or entity any directory of users of the Materials or other user or usage information or any portion thereof. STS has no obligation to monitor the Communication Services. However, SS reserves the right to review materials posted to the Communication Services and to remove any materials in its sole discretion. SS reserves the right to terminate your access to any or all of the Communication Services at any time, without notice, for any reason whatsoever. SS reserves the right at all times to disclose any information as SS deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in SS' s sole discretion. Any materials uploaded to the Communication Services may be subject to posted limitations on usage, reproduction and/or dissemination; you are responsible for adhering to such limitations if you download the materials.
Limited Licenses to the Use of SS Portal,Materials and Software
As permitted through a Service, you may use Materials and Software posted on the SS Portal, or made available in connection with a Plan Order which may be available for additional purposes and or subject to additional restrictions.
General License Restriction
Any other use of the SS Portal, Services, Materials or Software, other than as explicitly permitted by SS is prohibited. Rights to execute, copy, modify, display, transmit, distribute, manufacture, use, sale are all reserved to SS and its suppliers. Reverse engineering and recompilation of the Software is strictly prohibited.
Availability of Services and Materials under Force Majuere Circumstances
You hereby acknowledge that circumstances outside of SS reasonable control (e.g., acts of God, a large scale outbreak of a new computer virus, strikes, riots, wars, other military action, civil disorder, acts of terrorism, fires, floods, vandalism, sabotage, acts of third parties, or the like) may cause significant delays in SS ability to schedule a support session. You hereby release SS from any and all liability, and agree that SS shall not be liable to you or any third party for any direct or indirect damages whatsoever, resulting from such delays. SS or its suppliers may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control.
Exclusion From Services
"Services" shall not include the following: 1. any item or activity not covered by the terms of a Plan Order; 2. service beyond the duration limitations identified in your Plan Order; 3. problem diagnosis and support that may not be completed because of a problem with your computer or other equipment, or their configuration that is beyond our control; 4. Software, including the operating system and software added to the registered hardware products which are out of scope for the Service Plan; 5. Problems that may and do result from: a. External causes such as accident, abuse, misuse, or problems with electrical power; b. Usage that is not in accordance with product instructions provided by manufacture; c. Failure to follow the product instructions provided by manufacture or failure to perform preventive maintenance; or d. Problems caused by using accessories, parts, or components not compatible with the product. f. Non Compliance with the SS technician instructions for resolving the query.
Notice Specific To Materials And Softwares Available On the SS Portal Or Through a Services
For your convenience, SS may make available Materials or Software (as each term is defined above) for use and/or download, whether as a part of a Service, or in promotion of the Services. Use of any Materials and any Software is governed by the more stringent of (a) the terms of the end user license agreement ("EULA"), if any, which accompanies the specific Materials and Software, or (b) if there is no EULA, these Terms and Conditions. The Materials and Software are made available for download solely for use by you according to (a) the EULA, and (b) the Plan Order. Any reproduction or redistribution of the service not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. No logo, graphic, sound or image from any SS Web site may be copied or retransmitted unless expressly permitted by SS. Without limiting the foregoing, copying or reproduction of the materials or software to any other server or location for further reproduction, redistribution or any other purpose is expressly prohibited, unless such reproduction or redistribution is expressly permitted by the Eula accompanying such material or software.
End Users License Agreements (EULA) Generally
In connection with our Service, we may provide to you, the use of certain software which is owned by SS or its third party licensors, and suppliers. We as well as the third party licensors reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or for use with, the Service in accordance with the Service Plan and for no other purpose. The Software may be accompanied by a EULA from SS or a third party. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms and conditions of the EULA.
EULA For SS Software
With regard to any Software made available to you by SS through the SS Portal for which your acceptance of a separate license agreement is not required ("SS Software"), you are hereby granted a revocable, non-exclusive, non-transferable license by SS to use the SS Software (and any corrections, updates and upgrades). In accordance with and as required under the Service Plan you shall not make any copies of the SS Software. You agree that the SS Software is the confidential and proprietary information of SS or its third party licensors, providers or suppliers, and which you shall not disclose to others or use except as expressly permitted herein. You may not de-compile, reverse technician, disassemble, attempt to discover any source code or underlying ideas or algorithms of the SS Software, or otherwise reduce the SS Software to a human readable form, modify, rent, lease, loan, use for timesharing or service bureau purposes, reproduce, sublicense or distribute copies of the Software, or otherwise transfer the SS Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the SS Software. You acknowledge that this license is not a sale of intellectual property and that SS or its third party licensors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the SS Software and related documentation, as well as any corrections, updates and upgrades. The SS Software may be used only in the country of residence at the time of acceptance of these terms for use of the SS Software. Export of the SS Software is strictly prohibited.
Third Party Products
With regard to any Software made available to you by STS through the SS Portal for which your acceptance of a separate license agreement is not required ("SS Software"), you are hereby granted a revocable, non-exclusive, non-transferable license by SS to use the SS Software (and any corrections, updates and upgrades). In accordance with and as required under the Service Plan you shall not make any copies of the SS Software. You agree that the SS Software is the confidential and proprietary information of SS or its third party licensors, providers or suppliers, and which you shall not disclose to others or use except as expressly permitted herein. You may not de-compile, reverse technician, disassemble, attempt to discover any source code or underlying ideas or algorithms of the SS Software, or otherwise reduce the SS Software to a human readable form, modify, rent, lease, loan, use for timesharing or service bureau purposes, reproduce, sublicense or distribute copies of the Software, or otherwise transfer the SS Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the SS Software. You acknowledge that this license is not a sale of intellectual property and that SS or its third party licensors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the SS Software and related documentation, as well as any corrections, updates and upgrades. The STS Software may be used only in the country of residence at the time of acceptance of these terms for use of the SS Software. Export of the SS Software is strictly prohibited.
Limited Services Warranty
SS DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED AS TO THE SERVICES, THE MATERIALS AND THE SOFTWARE WHETHER IN THE NATURE OF MERTCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. IN THE EVENT THAT YOU ARE NOT SATISFIED WITH THE SERVICES, YOUR SOLE REMEDY IS TO (A) ALLOW SS TO REPERFORM THE SERVICES SUBJECT TO DISPUTE, (B) RE-DOWNLOAD AND REINSTALL THE SOFTWARE. SOME OF THE SS SERVICE PLANS COME WITH A 7- DAY LIMITED SERVICE WARRANTY AS PROVIDED IN ONLINE DOCUMENTATION FOR THOSE SPECIFIC PLANS. THIS 7- DAY LIMITED SERVICE WARRANTY IS SUBJECT TO FULFILLMENT OF THE TERMS FOR THE SPECIFIC SERVICE PLAN WHICH IS IN ADDITION TO THE TERMS AND CONDITIONS IN THIS DOCUMENT SS AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE SERVICES, MATERIALS OR THE SOFTWARE FOR ANY PURPOSE WHATSOEVER. ALL MATERIALS AND SOFTWARE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND WHATSOEVER. SS AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. THE MATERIALS COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. SS AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE MATERIALS AND/OR THE SOFTWARE DESCRIBED HEREIN AT ANY TIME. IN NO EVENT SHALL SS AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA REVENUE OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF SERVICES, MATERIALS OR SOFTWARE, FAILURE TO PROVIDE THE SAME, OR INFORMATION AVAILABLE IN THE MATERIALS.
Term And Terminiation
SS at its sole election may terminate or suspend your Service immediately without notice if, in the sole discretion of SS: (a) you are in breach of any of the Terms and Conditions (including but not limited to all policies regarding abuse and acceptable use of the Service) or any license for Third Party Software; (b) your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, SS network, or the use and enjoyment of SS other users; (c) SS receives an order from a court to terminate the Service you are availing ; (d) if SS for any reason ceases to offer the Service; (e) if you are no longer a SS customer, or (f) SS determines that you are abusing the Service. SS, in its sole discretion, may refuse to accept your request for the Service, renewal or re-subscription following a termination or suspension of your use of the Service.
If any provision of the Terms of Service be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in the Terms of Service shall remain in full force and effect. SS failure to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision.
SS reserves the right to amend the Terms and Condition, and the SS Portal at any time by (a) posting a revised version of the Terms and Conditions on the SS Portal , or by (b) sending information regarding any amendment to the Terms of Service to the email address you provide to SS in connection with registration. You are responsible for regularly reviewing the SS website to be notified of any amendments to the Terms and Conditions.