Terms & Conditions
Simplify Solutions LLC (SS)
Trademark "SS" is used by STS under an authorization from SS . All references to SS refer to SS .
Simplify Solutions LLC (SS) Certified Technician
SS Certified Technician means" technicians and specially SS certified by SS to perform the Services under this Agreement.
Subscription Based Plans
Subscription Based Plans " or "Subscription/(s)" are tenured Subscription plans like Single Incident, Per Incident and Yearly Plans offered by SS that are active for a specified period.
Services or SS Portal
"Software" means a computer program of any kind, whether owned by SS or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both SS Software and third party Software. Your use of Software is subject to the respective agreements such as a license agreement or user agreement that accompanies or is included with the Software, ordering documents, exhibits, and other terms and conditions that apply ("License Terms").
You may order Services by submitting Plan Orders through the SS Portal or by calling SS Toll Free Number. Once SS accepts the Plan Order submitted by you, then you will receive an email from SS at the email address that you provide or have provided to SS as part of the Registration Process for the Services. SS is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by SS of a Plan Order, you will have a Service Plan.
Subject to the Terms and Conditions, and other terms specific to each Service Plan, SS will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, SS will attempt problem diagnosis and a solution through Phone, email or other means as it deems most appropriate under the circumstances including Onsite access. You understand that if Onsite access is used on your computer there will be no residual software from the Onsite session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. For more information, call us at 1800-490-0334. You agree to pay all Services Fee and any other applicable fee/charges as set out in the relevant Plan Order in accordance with the Payment Terms provided below.
Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. All payments against the plan orders will be collected by SS on behalf of SS . All the Payments will be made in the favor of SS and the Credit Card / Debit Card statements will reflect charge under the name of SS. STS has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made. You understand that certain Service Plans may have fee including, but not limited to "Service Fee" and/or "Activation Fee" payable either on an annual basis ("Annual Payment Plan") or on a monthly basis or Single Incident. Subject to the applicable Term Plan, all payments under the Annual Plan shall be made upfront at time of commencement of the subscription cycle. All fee under this clause or a relevant Plan Order, is payable at the time of commencement of the Service Plan. When you purchased the Service, you agreed to a specific price and plan, where such plan maybe for a term of one, two or three years ("Term Plan"). All terms of Service Fee and/or any other fee payable under any mode of payment for a Subscription shall be set forth in the applicable Plan Order. Similarly, some plans may offer a discount on the Service if you sign up for other SS services ("Bundle Discount"). You agree to maintain your Service and the bundled services for the applicable term. If you signed up for a Term Plan or a Bundle Discount, the price available with those plans is valid until one of the following occurs: (1) the Term Plan expires; (2) you drop one of the SS services you were required to purchase to receive the special rate as notified to SS; or (3) You terminate the agreement/Service Plan before the expiry of the relevant term.
Credit Card Billing
You are never asked to provide us with a credit card number from a card issuer that we accept in order to activate your Subscription. We open up a secure Payment Gateway Page wherein we ask you to type in the card details, We never keep the confidential information of our Customers. You hereby authorize SS to charge and/or place a hold on your credit card with respect for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts.
You agree and acknowledge that a Subscription under the Recurring Payment Plan will not automatically renew for a month, unless notified otherwise by You ("Auto Renewal"). However, a Subscription under the Annual Payment Plan does not automatically renew and expires at the end of the applicable Term Plan. You call us on our 1-844-307-3730 number and with your consent we charge with the amount of the then prevailing subscription charges as per the payment option that you selected at the time of registering with SS.