TOLL FREE: 1-844-307-3730
Disclaimer : SS provides independent support to third party services and products. Whatever support services we provide are also available in the official website of the manufacturer itself. However they may not provide Onsite Support, which we provide.
TOLL FREE
1-844-307-3730
USA Office:

Address: Idylwood Towers West Falls Church,VA 22043

Phone: 1-844-307-3730
Email: support@simplifyps.com

Frequently Asked Questions - IT Support

Before contacting us with a technical issue, please review the questions and answers below. In most every situation, the responses we have documented should solve your issue. If for some reason you do not see a response for your problem, send us an email using our Contact form. To ensure we can help you as quickly as possible, please provide us the following information in your email:

  • Computer operating system (Windows XP, Vista, Mac OS X, etc.)
  • Internet browser and version number (Firefox 3.0.5, Internet Explorer 7.0, Safari 4.0, etc.)
  • Type of Internet connection (DSL, T1, cable, dial-up, etc.)
  • Which service provider you use to access the Internet (AT&T, Verizon, AOL, Comcast, etc.)
  • Region of the world you are located (preferably city/state)
  • The exact steps taken which cause your problem. The more specific, the better. Tell us step-by-step what you clicked and what was displayed. If there were any error messages, copy and paste the exact text in the email. The more information we have, the more likely we will be able to handle your issue in a timely manner.

FAQ


To unsubscribe from either the Weekly Newsletter or the Insider Newsletter:


First, make sure you are logged in. Then look at the navigation bar at the top of the page and click on "My Account."


You will be taken to your account page, where there is a list of links on the right-hand side underneath your profile icon or photo.


Click on "View my profile." Clicking on this link will take you to your profile page, where you can click on the right-hand tab that says "subscriptions." Uncheck one or both of the newsletters and click "SAVE." If successful, you'll see a green box confirming the action.


Content Subscription notifications contain timely notification of comments and other posts on the site. The easiest way to unsubscribe from a single subscription is to click the link at the bottom of one of these e-mails. However, you may have numerous content subscriptions, and if this is the case, it will be easier to unsubscribe on the site.


To unsubscribe from Content Subscriptions:


First, make sure you are logged in. Then look at the navigation bar at the top of the page and click on "My Account."


You will be taken to your account page, where there are several tabs near the top of the page. Click on the tab marked "notifications."


You will find a tally of how many subscriptions you have ("You have 3 active subscriptions.") In the section below, you can choose to disable or cancel all your subscriptions. After you select one, you will be asked to confirm your choice. If successful, you'll see a green box confirming the action.


As always, if the above steps don't work for you or you need further assistance, please forward a recent unwanted e-mail to us with your request (email) and we'll promptly ensure that you no longer receive unwanted e-mails.


How do I change the username/e-mail/password associated with my account?


Your account username, password, and/or the e-mail address associated with your account can be changed by following these instructions:


First, make sure you are logged in. Then look at the navigation bar at the top of the page and click on "My Account."


You will be taken to your account page, where there is a list of links on the right-hand side underneath your profile icon or photo.

Call Now: TOLL FREE 1-844-307-3730